Discover the Sixt appeal…
Sixt is a leading provider of high quality mobility services for business and corporate customers as well as private travelers''. Established in 1912 the company has achieved a unique market position thanks to its numerous strengths, including its wide choice of premium products in vehicle rental and leasing, the excellent value for money it offers, its employees systematic service orientation and its strong innovation culture.
The company is represented in over 100 countries and maintains alliances with famous names in the hotel industry, leading airlines and numerous service providers in the tourism sector.
For our busy Contact Centre,Chesterfield, Derbyshire Sixt UK are currently recruiting for a
Customer Service Agent
Your job:
- To provide an excellent standard of customer services in all customer contact situations, to a wide range of customers.
- Respond promptly to customers inquiries by telephone, e-mail, online media forums or web/live chat, in a professional manner at all times.
- To handle & resolve correctly & efficiently customer complaints.
- To obtain & evaluate all relevant information to handle inquiries & complaints, by liaising effectively with internal & external parties across the UK & internationally.
- Work flexibly within a team of 5 to ensure sufficient telephone cover at all times.
- Carrying out administrative duties & any other reasonable tasks that you are asked to undertake by your Manager.
- Flexibility is required, to work evenings, weekends & bank holidays, when necessary.
- Working Pattern - Requirement to work a 40-hour week, Mondays to Fridays, on a shift rotation between the hours of 7.30am to 8.30pm.
Your qualities:
- A strong background & previous experience of working in a Customer Service Call Centre or Customer focused environment.
- Experience & enjoyment of working in an often-pressurised telephone environment.
- Excellent oral communication skills, with strong experience of dealing with customers on the telephone in a professional calm manner on a daily basis.
- Excellent written communication skills & experience of writing e-mails or letters in a professional manner on a daily basis.
- Works on their own initiative, with attention to detail & accuracy.
- Possess good numerical, research & reasoning & intellect skills.
- Excellent problem analysis & solving skills.
- Excellent teamwork skills, with experience of working within a team & as part of a large Directorate.
- Able to organised & prioritise your own & your team's workload to achieve targets.
- Self-disciplined, self-motivated & able to meet high standards of quality & department deadlines.
- A positive & conscientious professional, with the ability to learn quickly & to improve.
- Experienced or willingness to deal with social media or web/live chat enquiries.
- You are computer literate with good keyboard skills & working experience of using E-mail, Word & Excel.
- Please state if you are fluent in any other languages (aside from English).
Our offer:
- We have a very challenging job with responsibilities for you!
Salary: £14,000-£14,500
Please send your CV (Word or PDF format) & a cover letter to recruituk@sixt.com or apply online at www.sixt.jobs
www.sixt.jobs
As we are anticipating a high number of applications, if you do not hear from us within the next 6 weeks from the date of this advert, please assume that you have not been successful on this occasion. However, do not let this deter you from applying for other positions at Sixt, thank you.
(c)
rexx Systems GmbH Bewerbermanagement
