Damage Agent

The UK damage department are responsible for handling all damage caused to a Sixt vehicle in the UK. The role of the Damage Agent will be to handle and manage all UK damage claims logged and created for Retail customers, via the logging process at all UK branches and via Breakdown Assist. This will also include quality reviewing all claims, gathering estimates and issuing invoices to retail customers to recover the costs as a result of the damage. The successful candidate will also be required to address any disputes and queries.

DO WHAT YOU LOVE:

• Review of new claims logged for the UK as per the UK damage process
• Action first notification emails from customers regarding damages
• Acknowledge and respond to all internal and external UK customers enquires, complaints and disputes via email
• Actioning external estimates and invoicing customers for damages
• Fairly and impartially make reasonable sound decisions to resolve each case in the best interest of the company
• Be flexible and carry out other ad-hoc duties as and when required within the team and department.

An attractive salary. Enrolment in SIXT's pension scheme. 22 days annual leave + bank holidays. Generous family friendly provision. Employee terms for SIXT car hire. Staff rental scheme for friends and family. In service Life Assurance. Access to wellbeing app - Yulife. Access to an Employee Assistance Programme. Earnable offers on fitness and wellbeing, travel and hotels, technology, clothing etc. Paid training sessions & further development opportunities. A great team environment with regular team events and much more.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

COME AS YOU ARE:

• Minimum of 12 months of administration experience and case handling experience preferable.
• Ability to work to strict SLA’s and KPI’s.
• Ability to work under pressure, show initiative and have a can-do, positive attitude.
• Ability to prioritise tasks
• Excellent communication skills.
• Strong organisational skills with the ability to multi-task.
• Team player with a positive attitude.
• Excellent level of numeracy.