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Sixt is a leading provider of high quality mobility services for business and corporate customers as well as private travellers'. Established in 1912 the company has achieved a unique market position thanks to its numerous strengths, including its wide choice of premium products in vehicle rental and leasing, the excellent value for money it offers, its employee’s systematic service orientation and its strong innovation culture. The company is represented in over 100 countries and maintains alliances with famous names in the hotel industry, leading airlines and numerous service providers in the tourism sector.



Following a period of growth we have a great opportunity for a Damage Management Supervisor, based in our Langley Support Centre, on a permanent 40 hours per week contract. This is a fantastic opportunity for the right individual with previous experience in a similar role.

The position comes with a very competitive annual salary of £23,000 to £28,000, dependant on skills and experience. The successful applicant will also receive our fantastic employee benefits, pension contribution scheme and 22 days annual leave plus all bank Holidays.

Key Tasks and Responsibilities

  • Supervising a team of four claims agents for UK Damage Management
  • Management of key Corporate customers
  • Managing customer SLA’s
  • Responsibility for your own portfolio of vehicle damage claims
  • Actively seek to recover damage debt within your portfolio
  • Run aged debt report for all team members
  • To provide account customer with statements of overdue debt
  • Support team with aged debt and review corporate accounts debt
  • Key contact for breakdown assistance company
  • Monitor team diaries to ensure these are actioned accordingly
  • To acknowledge and respond to all internal and external UK customer enquiries and disputes
  • First escalation from team member on queries or disputes
  • Process incoming invoices, raising the relevant charges to customers
  • Managing your own work diary dates
  • Liaising with Sixt branches to ensure all paperwork is adequate to charge
  • Liaising with solicitors and debt recovery agents regarding overdue debts
  • Carrying out other ad-hoc duties as and when required within the team and department
  • To fairly and impartially make reasonable Sound decisions to resolve each case in the best interest of the company

Your Qualities

  • It is desirable if you have a strong background or experience in claims handling in any environment e.g. insurance, car rental, service industries.
  • Excellent oral communication skills, with strong experience of dealing with customers on the telephone in a professional, calm manner on a daily basis.
  • Excellent written communication skills and experience of writing e-mails or letters in a professional manner
  • Works under own initiative, with attention to detail and accuracy
  • Possess excellent numerical, research/investigatory, problem solving and negotiation skills
  • Has a logical thinking and common sense approach
  • Possess an empathetic manner towards customers at all times
  • Excellent teamwork skills, with experience of working within a team and as part of a Directorate
  • Able to organise and prioritise your own workload to achieve targets/deadlines
  • Self-disciplined, self-motivated and able to meet high standards of quality and department deadlines
  • Positive and conscientious professional, with the ability to learn quickly, focus and to improve
  • Experienced and willingness to deal with team colleagues workload during absences

Why Choose Sixt?

  • We offer autonomous work with high responsibility
  • We offer an excellent foundation for a career within the Sixt group
  • We offer a varied job with lots of training

Working Pattern and Closing Date

40 hours per week Monday to Friday, normally from 8.30am to 5.30pm (with 1 hour for lunch) according to business needs throughout the year. Flexibility is required, to work (overtime) evenings and weekends when necessary.

As we are anticipating a high number of applications, if you do not hear from us within the next 4 weeks, please assume that you have not been successful on this occasion. Please do not let this deter you from applying for other positions at Sixt in the future.