Debt/ Credit Collector - Slough, Langley, UK

Sixt Rent a Car is an international leader in car rental, leasing, and innovative mobility solutions like Drive Now or mydriver. With revenues in excess of $2 billion and a fleet of 220,000 cars, we have moved into over 100 different countries worldwide. Sixt is the largest fleet purchaser of BMW’s internationally, however does not consider itself a luxury car rental company but a company with superior service and better cars for everyone at an exceptional value. At Sixt, customers are guests. It’s not a rental transaction but an experience as that of a five star hotel. Sixt hires service oriented individuals, free to travel, and open to cultural experiences interacting with customers and colleagues from many diverse backgrounds. Sixt is more than just cars, we have a passion for style, technology, innovation, creativity and entrepreneurial spirit.

Key Tasks and Responsibilities

  • To provide a dedicated debt recovery service for department on all claim types
  • To make outbound calls to customers to settle the outstanding debt
  • To take incoming calls
  • To work to targets on calls to be made per day
  • To assist with any ADHOC duties to support the Damage Team

Your Qualities

  • Deliver a consistent and professional level of service at all times
  • Achieve set revenue targets and call quality objectives
  • Advise and influence customers on making payment
  • Handle each call promptly and in the correct manner, updating records accordingly
  • Input customer related data accurately and efficiently
  • Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified
  • Explain the terms of sale, credit or contract condition as appropriate
  • Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm
  • Be persuasive, persistent and self-motivated.

Why Choose Sixt?

Competitive basic salary 40 hour week (all applicants must be available to work between 8.30am – 17.30 pm Monday to Friday