Agent International Reservation Italy (m/f/d)

WE ARE GROWING FURTHER and we are looking for YOU! Would you like to ensure that Giovanni and Michela can take all of their furniture to their first flat together, without anything getting broken? Or give the Zatti Family a memorable holiday experience when they are traveling with the children for the first time? Or help Senora Zanella get to her business meeting on time? Then join our team, and help us provide premium service to our customers as an Italian speaking Reservation Agent – so that they will keep coming back to us. Have you already had the opportunity to gain experience in customer service or in call centre? Perfect, then get started now. So, you don’t have experience but love talking to people on the phone? No problem, start as a novice in the field! You get started with a 3-week, paid induction period during which you will learn everything you need to succeed in customer service with us.

SIXT offers you

  • An attractive monthly salary depending on your professional level + a variable, performance-based bonus
  • Planning security with regular working hours (40 hrs/week) and rotas (3 weeks in advance) despite the shift system
  • A structured and paid induction as well as on-the-job training & opportunities for further training
  • 30 days leave per year
  • Refer a friend: Would you like to work with your friends? No problem, you’ll get an additional EUR 1,500 gross per hire on your recommendation
  • Getting to the office on public transport: we pay you a travel allowance for public transport
  • Great employee conditions for SIXT car rental worldwide & Benefits Portal with cool offers for travel, fashion, beauty & more

What you offer:

  • You are like us: Likeable, motivated, and you enjoy being in direct contact with our customers
  • Ideally, you would already have some initial experience in customer service, working in a call centre, sales or generally dealing with customers
  • You are fluent in Italian (spoken & written), and you have a very good level of English
  • You enjoy contact by phone, are reliable, and work independently, solution and service-orientated
  • You are willing to work shifts as well as in weekends and on bank holidays
  • You enjoy working in an international team, and you value exchanging ideas with your colleagues

Your duties:

You are the first point of contact for our customers for reserving rental vehicles and lorries over the phone. In doing so, your main task is to assist our business and private customers in using the online booking systems, to make reservations, and to offer our customers a full-service package. You always have a sympathetic ear, and you advise our customers over the phone. We are big on team spirit, and that's why you’ll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty. Sounds interesting? Then apply, and support our team as an Agent Italian Reservation (m/f/d). ||| Our location in Moabit has excellent public transport links (200 meters from the Spree. Easy to reach by bus M27/X11 (stop right in front of the door) or U-Bahn line U9 (1.0 km away).