Supervisor (Houston IAH Airport)

As a Supervisor, you will be responsible for developing your team members while ensuring that we are providing a first-class customer service experience. As an essential part of the team, you will assist with increasing profitability as you train and develop with your staff.


Key Tasks and Responsibilities

  • Leading the team to ensure that daily responsibilities and assigned tasks are complete and maintained at performance standard levels
  • Training and on-going development of new hires, assuring necessary tools and information is in place to incubate success
  • Exerting strong team building skills through goal-setting, motivation and follow up to reach those goals
  • Improving the team and facilitating the communication among the members
  • Exceeding and meeting departmental objectives, including conversion targets and lead generation
  • Creating a sense of ownership within the employees and resolving employee issues, if any
  • Communicating the company’s purpose, core values, vision to employees
  • Ensuring that the employees follow their schedules properly as designed
  • Striving for new ways continually, to increase the opportunities of sales
  • Facilitating cross functional communication within employees for improved working conditions
  • Active participation in the monthly and weekly meetings
  • Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets
  • Perform other job-related duties as assigned.

Your Qualities

  • Must have a minimum of 1-2 years of work experience in sales and customer service
  • Strong knowledge of customer care techniques and processes
  • Must be at least 21 and have a valid driver's license with a clean driving record
  • Ability to coach, motivate and interact with others
  • Ability to prioritize and meet deadlines from multi-staff members within the department
  • Must have good supervisory and strong communication skills
  • Exceptional interpersonal and relationship building skills
  • Strong organizational skills with the ability to multi-task
  • Ability to manage stressful or unusual situations to maintain good customer service
  • Ability to work 40 hours per week including day and/or evening hours
  • Likely to require at least 5-10% travel, some of which may be by airplane
  • Must be willing to wear company uniforms
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Ability to communicate in other languages is a plus.

Why Choose Sixt?

As a global mobility service provider, SIXT is well-known for over a century of innovative products and customer-orientated services. The company’s success and dynamic growth is based on their employees’ commitment. We champion an energized work culture, development opportunities and growth potential! In addition, we offer a competitive salary and employee benefits.

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