Sr. Customer Service Representative

As a Sr. Customer Service Representative for the Contact Center, you will be is responsible for assisting the Supervisor. You will lead the team to maintained at performance standard levels by coaching and providing conductive feedback to increase productivity.

Key Tasks and Responsibilities

  • Assist with ensuring daily responsibilities and assigned tasks are complete and maintained at performance standard levels.
  • Assist with the development of new hires, assuring necessary tools and information is in place to incubate success.
  • Exert strong team building skills through goal setting, and motivation.
  • Assist in organizing workflow and ensure that employees understand their duties and delegated tasks.
  • Assist in providing constructive feedback and coaching when necessary.
  • Assist in Investigating and solving escalated customer service complaints.
  • Assist in creating ways for delivering excellent customer service to irate and problematic customers when necessary.
  • Assist in facilitating cross functional communication within employees for improved working conditions.
  • Assist with additional job-related duties when required.
  • Required to complete 80% of assigned tasks as a Customer Service Representative and 20% administrative tasks.

Your Qualities

  • Be able to work independently with minimal supervision
  • Able to adapt quickly in a fast-paced environment
  • Excellent work ethic; willing to take on multiple tasks
  • Dependable, cooperative and willing to assist other
  • Demonstrate strong verbal and written communication skills

Why Choose Sixt?

As a global mobility service provider, SIXT is well-known for over a century of innovative products and customer-orientated services. The company’s success and dynamic growth is based on their employees’ commitment. We champion an energized work culture, development opportunities and growth potential! In addition, we offer a competitive salary and employee benefits.