Reservations Agent

As a Reservation Sales Agent, your primary responsibility is to guide the customer to the ultimate luxury car rental experience by meeting sales goals and providing exceptional customer service in a fun and fast-paced environment.

Key Tasks and Responsibilities

  • Maximize rates for all reservations.
  • Encourage luxury vehicle upgrades
  • Meet sales goals as they are communicated
  • Handle all inbound telephone and email inquiries in a friendly and helpful manner
  • Schedule customer reservations, answer frequently asked questions and facilitate other information as needed
  • Provide excellent customer service in all customer contact situations according to our quality standards
  • Draft professional correspondence through email

Your Qualities

  • High School Diploma or GED
  • Minimum 1 year customer service experience; previous customer/escalation support experience preferred
  • Must have basic computer navigation skills and knowledge of Microsoft Office Applications
  • Exceptional interpersonal skills required
  • Demonstrate strong verbal and written communication skills
  • Strong organizational skills and the ability to multi-task
  • Excellent relationship building skills
  • Must be at least 18 years old
  • Must be able to work 40 hours per week
  • Must be able to work a flexible schedule including day and/or evening hours
  • Must be authorized to work in the United States
  • Ability to communicate in other languages (French, Portuguese, Hebrew, German, etc.) a plus

Why Choose SIXT:

Sixt Rent a Car stands for exciting mobility and customer tailored solutions. We lead with innovation, high-quality customer service, premium products and a seamless rental experience. With nearly $3 billion in revenue and a presence in over 100 countries worldwide, it is no wonder we are a global leader in the car rental industry. In the USA, we are experiencing over 30% growth for the last several years, which provides great career opportunities in the future for the right candidates. Sixt hires with a focus on service-oriented, entrepreneurial team players, who are excited about interacting with customers and colleagues from all over the world. Sixt is more than just renting cars. We have a passion for style, technology, innovation, creativity and entrepreneurial spirit.