Call Center Agent (m/f/d) - Dutch Reservations

For the expansion of our Service & Support Team in Berlin, we are currently looking for convincing and competent Dutch speaking Customer Service Agents. Your Duty: You answer the incoming questions of our customers in our corporate countries the Netherlands, Belgium and Luxembourg regarding their reservation or booking. Interested? Apply now! Ideally you are experienced in working as a Customer Service or Call Center Agent or within another role in the service & support, customer care or reservation sector. You have no relevant professional experience? Career changers are more than welcome! Apply if you speak Dutch fluently and enjoy working in direct contact with customers.

Key Tasks and Responsibilities:

  • You answer all incoming inquires of our Dutch customers
  • You provide advice to the requests of our customers regarding their bookings and rental agreements
  • You support customers in their car handling
  • You work very close with other departments to provide the best possible customer service
  • You work in shifts, but we will provide you with your personal shift schedule 4 weeks in advance to give you planning reliability
  • You start with a 3-week paid familiarization phase

Your Qualities:

  • You are fluent in Dutch (written & spoken). An additional language like English or German skills would be an advantage
  • You enjoy the contact with customers and work reliably, independently and highly customer-orientated
  • You have an excellent and comprehensive verbal expression
  • You like working in an international team and appreciate exchanging ideas and knowledge with colleagues
  • You are practiced in using MS-Office programs (Outlook, Word or Excel)

What We Offer:

▶ An attractive monthly basic salary + a performance-related bonus ▶ Paid trainings & professional development ▶ Employee benefits for Sixt rent a car and leasing cars ▶ Corporate benefit discounts for fitness, hotels, technology, fashion etc. ▶ Team events ▶ A dynamic & international team ▶ A friendly and pleasant working atmosphere in our open space office ▶ and much more. The work location is at Huttenstrasse 50, 10553 Berlin, in the district Moabit, just 200 meters away from the river Spree. It’s best to reach via the bus M27/X11 (the bus stop is right in front of the building) or via the subway line U9 (1,0km away).