Team Lead (m/f/d) Customer Service

Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in German, English, Dutch or Italian: We are only satisfied when our customers are satisfied. You know the key to outstanding service and customer excitement? You are experienced in working in customer service and have gained first leadership skills by managing a team as a Shift Leader, Supervisor or Team Lead (m/f/d)? Perfect! Join our team in Berlin as Team Lead Customer Service (m/f/d) and focus together with your team on providing the best service possible for our customers in Italy and the Netherlands.

Key Tasks and Responsibilities:

  • You will manage a team of Customer Service agents who provide first class customer care for our Italian and Dutch customers and respond to customer requests and complaints
  • You provide coaching, mentoring and feedback sessions as needed to ensure high performance and to develop your team
  • You monitor your team´s performance based on KPIs
  • You implement our company policies and procedures to new employees
  • You support your team in providing first class customer care
  • You handle escalations in regards to our customer enquiries

Your Qualities:

  • Ideally you have professional experience in the Customer Service or Call Center environment
  • You have at least two years experience in leading a team (minimum of 5 people)
  • You are a communication talent and can inspire and motivate your team members
  • You are focusing on quality, have attention to detail and are passionate about customer support
  • You have to be flexible, organized and have the ability to manage and prioritize daily assignments
  • You speak fluently Italian and English, Dutch would be an advantage

Why Choose SIXT?

▶ A COMPETITIVE SALARY: Our employees (m/f/d) receive a competitive compensation + performance-based bonus ▶ APPRECIATION: At SIXT, you're not a number! Through small international teams with flat hierarchies, we can not only ensure a comprehensive training, but also a friendly environment with great colleagues in an appreciative working atmosphere. ▶ CAREER POSSIBILITIES: We provide development opportunities through our strong and international corporate growth strategy.▶ EMPLOYEE DISCOUNTS: For SIXT rental and leasing vehicles as well as offers for fitness, hotels, technology, clothing etc. ||| Our location in Moabit has a highly convenient connection to public transport.