Customer Excitement Manager (Retail Sales)

The Customer Excitement Manager will ensure that the sales team is equipped to provide an exceptional car buying experience for our customers. You will inspire and motivate your team while paving the way for their success. This role will be critical in launching our very first car sales location in the U.S., which will be a catalyst for our nationwide growth plans. Each day will be challenging and exciting for the right person!

What you’ll do to be Sixt-cessful:

  • Ensure the optimal car-buying experience by maximizing sales opportunities for every customer
  • Guide your team through the sales process, including answering inbound customer communication, processing appraisals, submitting credit applications, and presenting loan decisions to customers
  • Help interview, select, onboard and train a team of Customer Excitement Agents and give them the tools, resources and guidance they need to be successful. Employee development is an essential part of this role
  • Assist your team with generating real-time financing and warranty options that best complement their desire
  • Gather and process customer data accurately to complete transaction paperwork
  • Ensure timely and efficient delivery of vehicles to customers
  • Serve as an expert in our products and services
  • Provide excellent customer service in all customer contact situations
  • Collaborating with leadership, peers and direct reports to drive meaningful results
  • Complete administrative tasks including daily lists to assist the branch
  • Perform other job duties as assigned to meet the business needs
  • Use tools to analyze market data to price vehicle inventory daily.

What you’ll need:

  • Bachelor’s degree required
  • 4+ years work experience in a customer facing environment
  • 2+ years as a manager or team lead
  • Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
  • Strong financial and business acumen and the ability to drive revenue and profitability
  • Experience meeting sales quotas or working in highly commissioned positions preferred
  • Exceptional interpersonal and relationship building skills
  • Ability to follow defined service and sales processes
  • Strong verbal and written communication skills
  • Strong organizational skills and the ability to multi-task
  • Ability to manage stressful or unusual situations to maintain good customer service
  • Basic computer navigation skills and knowledge of Microsoft Office applications
  • Likely to require at least 5-10% travel, some of which may be by airplane
  • Must be willing to wear company uniforms…they’re actually designer clothes!
  • Must be at least 21 and have a valid driver's license with a clean driving record
  • Ability to work 40 hours per week including weekends, day and/or evening hours
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Ability to communicate effectively in English required; bilingual English/Spanish is a plus.

Why Choose Sixt?

As a global mobility service provider, SIXT is well-known for over a century of innovative products and customer-orientated services. The company’s success and dynamic growth is based on their employees’ commitment. We champion an energized work culture, development opportunities and growth potential! In addition, we offer a competitive salary and employee benefits.