Customer Research and Optimization Manager (m/f/d)
SIXT Customer Research and Optimization (CRO) assists e-commerce marketing and digital product teams to improve their campaigns and product performance using a fully data-driven process that aims to achieve customer excitement and product excellence. Using insights from extensive customer and market research, data analysis, customer feedback, and product usage, we create hypotheses and implement A/B tests for all digital products to ensure continuous growth. All test results are evaluated using expert analysis methods and tools, and only statistically relevant results will be reported and implemented. As well as this, we support our teams with crucial customer research that helps them better understand our customers' needs, so that they can build more exciting, innovative, and user-centric products. Sounds interesting? Then apply now and join our team as (Senior) E-Commerce Manager (m/f/d) for Website Optimization.
Key Tasks and Responsibilities
- You optimize the digital products from SIXT from business related and user centered perspectives and generate insights
- You conduct and report A/B and multivariate tests in order to improve our online performance and user experience
- You communicate closely with all our digital product teams within SIXT
- You generate new hypothesis using qualitative feedback
- You have fun in analyzing test results and working in an data driven environment
Your Qualities
- You are experienced in conversion rate optimization and customer research
- You are inspiring other teams for testing and you are working with contiunity and conscientiousness
- You have acquired knowledge in analytics, statistics or service design
- You are a versatile team player passionate about your job
- You can effectively communicate our ideas and insights
Why Choose Sixt?
SIXT is the No. 1 car rental company in Germany. In addition to the main business areas and car rental, SIXT offers various other services in the mobility sector and thus enables its customers to provide mobility solutions from one minute to three years. Our SIXT employees expect: EMPLOYEE BENEFITS ▶ Travel allowance ▶ Conditions for SIXT rental cars ▶ Discounts on fitness, hotels, technology, clothing, etc. ▶ Subsidies for our company restaurant and café. CORPORATE CULTURE ▶ a startup mentality with the structure and power of an established group ▶ an area of responsibility in which everyone can act independently and freely ▶ flat hierarchies & and short decision-making paths ▶ flexible working hours ▶ a dynamic & appreciative team ▶ regular team events. DEVELOPMENT ▶ paid training & further education opportunities according to individual needs.
Engineers take cutting note: cutting edge technology is waiting for you! We don't buy, we primarily do it all ourselves: all core systems, whether in the area of car sharing, car rental, ride hailing and much more, are developed and operated by SIXT itself. Our technical scope ranges from cloud and on-site operations through agile software development. We rely on state-of-the-art frameworks and architectures and strive for a long-term technical approach. Exciting? Then apply now!
We are one of the world’s leading mobility service providers with sales of close to EUR 3 billion and more than 8,500 employees worldwide. Our mobility platform ONE unites our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi and chauffeur services), SIXT+ (car subscription) and gives our customers access to a fleet of 280,000 vehicles, the services of 1,500 partners and 1.5 million drivers worldwide. Together with our franchise partners, we operate in more than 110 countries with around 2,100 rental stations. At SIXT, a first-class customer experience and outstanding customer service come first. We rely on real entrepreneurship and long-term stability and align our company strategy with foresight. You want to revolutionize the world of mobility and take off with us? Apply now!