Agent International Reservation Dutch (m/f/d)
WE ARE GROWING FURTHER and we are looking for YOU! Would you like support Swantje in moving out of the palace with all her dresses and furniture, without anything getting broken? Or make sure that Tess and Daan catch their flight to Canada on time? And don’t forget to help all guests to get to the big farewell tea party at the Huis ten Bosch Castle! Join our team, and help us to provide premium service to our customers as an Dutch speaking Reservation Agent – so that they will keep coming back to us. Have you already had the opportunity to gain experience in sales, customer service or in call centre? Perfect, then get started now. You don’t have experience but love talking to people on the phone? No problem, start as a novice in the field! You get started with a 3-week, paid induction period during which you will learn everything you need to succeed in customer service with us.
Why Sixt?
- ABOVE AVERAGE SALARY: Our employees (m/f/d) receive an above-average compensation + performance-based bonus
- APPRECIATION: At SIXT, you're not a number! Through small teams with flat hierarchies, we can not only ensure a comprehensive training, but also a friendly environment with great colleagues in an appreciative working atmosphere
- EMPLOYEE DISCOUNTS: For SIXT rental vehicles as well as offers for fitness, hotels, technology, clothing etc.
- Getting to the office on public transport: we pay you a travel allowance for public transport
- A structured and paid induction as well as on-the-job training & opportunities for further training
- Our location in Moabit has a highly convenient connection to public transport.
Your Qualities
- You are fluent in Dutch and English (written & spoken) and have an understandable and clear way to speak and express yourself
- You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner
- You are an organizational and communicative talent, you work independently, solution-oriented and service-oriented
- You like to work in international teams and appreciate the exchange with colleagues
- You are practiced in using MS-Office programs – especially Outlook, Word, and Excel
Key Tasks and Responsibilities
You're the first point of contact for our Dutch customers and take care of the reservations for rental vehicles and lorries over the phone. Your main task is to assist our business and private customers in using the online booking systems, to make reservations, sell additional services and offer our customers a full-service package. You counsel our corporate and private customers by phone about our mobility services. You work closely with the other departments of the company to provide the best service to our customers and increase customer satisfaction and loyalty. You start with a paid familiarization phase of 3 weeks.
Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in German or English: we are only satisfied when our customers are satisfied.
We are one of the world’s leading mobility service providers with sales of close to EUR 3 billion and more than 8,500 employees worldwide. Our mobility platform ONE unites our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi and chauffeur services), SIXT+ (car subscription) and gives our customers access to a fleet of 280,000 vehicles, the services of 1,500 partners and 1.5 million drivers worldwide. Together with our franchise partners, we operate in more than 110 countries with around 2,100 rental stations. At SIXT, a first-class customer experience and outstanding customer service come first. We rely on real entrepreneurship and long-term stability and align our company strategy with foresight. You want to revolutionize the world of mobility and take off with us? Apply now!