Customer Service Agent (m/f/d) - Italian - permanent

WE ARE GROWING FURTHER and we are looking for YOU! Would you like to ensure that Maurizio and Francesca can take all of their furniture to their first flat together, without anything getting broken? Or give Family Zatti a memorable holiday experience when they are traveling with their children for the first time? Or help Ms. Pozzi get to her business meeting on time? Join our international service & sales team, and help us to provide premium service to our Italian customers as an Italian-speaking Customer Service Agent (m/f/d) – so that they will keep coming back to us. Have you already had the opportunity to gain experience in customer service or a call center? Perfect, then get started right away. You don’t have experience but love talking to people on the phone or selling additional services? No problem, start as a beginner in the field! You get started with a 3-week, paid induction period during which you will learn everything you need to succeed in customer service with us. Sounds interesting? Then apply, and support our service & sales team as a Customer Service Agent (m/f/d) for Italy. ||| Our location in Moabit has excellent public transport links (200 meters from the Spree). Easy to reach by bus M27/X11 (stop right in front of the door) or U-Bahn line U9 (1.0 km away).

What we offer:

  • ABOVE-AVERAGE COMPENSATION: Our employees (m/f/d) receive above-average compensation + performance-related bonus + support with bAV & VML
  • PERMANENT CONTRACT: You will get a permanent contract and 500 € (gross) welcome bonus
  • PLANNING SECURITY: 30 days vacation & regulated working hours with shift plans approx. 3-4 weeks in advance
  • FLEXIBLE FLEXTIME ACCOUNT: With build-up of up to 20 minus hours
  • THE BEST COLLEAGUES: Comprehensive onboarding & warm working atmosphere + work with your friends and receive 2.000€ (gross) Refer-a-Friend bonus for every hire through your referral
  • GREAT EMPLOYEE ADVANTAGES: for SIXT rent, share, ride & SIXT+, car leasing offers as well as discounts with partners for travel, beauty, clothing, etc.
  • 20€ MOBILITY ALLOWANCE: Whether you travel by BVG, car, bike, or on foot
  • DEVELOPMENT: You want more? We offer further training and promotion opportunities & give you continuous feedback
  • SOCIAL & HEALTH: DiverSIXTy program to promote a corporate culture of acceptance, appreciation, and respect, free cyber sports courses, and our psychological hotline

About you:

  • You are fluent in Italian and English (written & spoken) and have an understandable and clear way to speak and express yourself
  • You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner
  • Ideally, you would already have some initial experience in customer service, working in a call center, sales, restaurants, or generally dealing with customers
  • You are an organizational and communicative talent, able to cope with a heavy workload, and highly dependable
  • You like to work in international teams and appreciate the exchange with colleagues
  • You are practiced in using MS-Office programs – especially Outlook, Word, and Excel

What you will do:

You are the first point of contact for our customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices. In doing so, your main task is to assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problem. You always have a sympathetic ear, and you advise our customers over the phone and via email. We are big on team spirit, and that's why you’ll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty.

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