Director CRM (m/f/d)

As Director CRM (m/f/d) you will create strategic messaging, develop and execute prioritized campaigns as well as track and analyze results. You will help us bring our customer relationship management to the next level by utilizing customer data while looking for digital marketing trends, implementing new ideas, and monitoring and adjusting as needed for maximum effectiveness. To achieve our ambitious goals, you will work closely with all relevant business units to develop marketing plans and evaluate the effectiveness of key marketing activities. You will provide leadership and direction for your team of CRM Managers / Campaign Managers (m/f/d) for their day-to-day work, bigger strategic initiatives, and personal career development; including training, coaching, performance management, and professional development. Do you bring a test & learn mindset and want to help us shape the future of mobility by creating an outstanding CRM? Then you should get to know us!


DO WHAT YOU LOVE:

  • Strategically guide and lead by example our existing CRM team and make sure to align digital customer communication (pricing, strategy, tone of voice, loyalty benefits, etc.) with overall company goals
  • You are responsible for SIXT’s cross channel marketing strategy and performance optimization
  • Lead the team into the next phase of customer relationship management by improving the way we utilize customer data to optimize the commercial performance of campaigns
  • You partner with other marketing and product teams to establish a coherent marketing strategy and consult and support them in launching their own campaigns
  • Formulate the right value propositions for all messaging via all channels while putting the customer behavior and the customer journey at the center of our vision

COME AS YOU ARE:

  • Strong background in CRM / loyalty programs and ideally first experience in leading a small team of Marketing Managers (m/f/d) or in being responsible for a CRM function yourself
  • Exceptionally strong project management and organization skills with a keen eye for details and the ability to work analytically to understand customer research data
  • Superb verbal and written communication skills including the ability to communicate to different customer segments as well as to different stakeholders inside of SIXT
  • You are able to work collaboratively with cross-functional teams
  • Proven track record in performance monitoring and conversion optimization with a strong focus on delivering business impact

FEEL GOOD:

Working at SIXT not only means creating the future of mobility, but also offers personal benefits. This means especially for you: 30 days of vacation, support for pension plans & capital-forming benefits, mobility allowance of 20€/month, and flexible working hours. Due to the current situation, we are of course working completely in mobile work wherever possible. But even under normal conditions, from now on you can decide from where you want to approach your work: Up to 50% of your monthly working time you can work completely mobile and from anywhere. In addition, you will of course receive employee benefits for SIXT rent, share, ride, and SIXT+, discounts with partners for travel, technology, clothing, etc. as well as free cybersports courses and numerous trainings for your individual development. It's also important to balance out your work: That's why you have access to our employee restaurant (and yes, we insist on restaurant, because it's too high quality for a canteen) as well as various recreational opportunities such as the gaming area, the SIXT soccer team or the SIXT choir - to name just a few. In addition, your colleagues are pretty awesome. This is important when you spend so much time together, and besides, no wonder when you get a bonus for referring friends as new employees. If something does bother you, you'll always have someone to confide in through regular feedback sessions, employee surveys, or our psychological hotline through the Fürstenberg Institute. Otherwise, we live "work hard, play hard" - our parties are legendary! We also demand and promote DiverSIXTy, a corporate culture of acceptance, appreciation, and respect, in which everyone can develop their personality