Digital Customer Experience Manager (m/f/d)

We want our customers to have a premium customer experience. As a Digital Customer Experience Manager (m/f/d) you want to help improve the digital customer experience and take it to the next level? Are you looking for a job with personal responsibility and you enjoy working with international teams? Are you looking to start your career, or do you already have experience? Then apply now!

Do what you love

  • You will work in an international team and act as an interface between customer feedback and the digital teams to drive improvements for the customer in the digital customer journey
  • You see yourself as the "Voice of the Customer" in our consumer products team. You track trends in various channels such as customer feedback, complaints, and online ratings, you will also need to structure and analyze these channels to provide the basis for the further development of the digital customer experience
  • You develop proposals and concepts based on customer feedback and other important KPIs around customer loyalty but also the financial aspects into consideration
  • You are a doer, quick to get things done and find new ways to advance the premium "Digital Customer Experience" based on customer feedback
  • You define standards and processes to further strengthen the customer experience and online reputation

Come as you are

  • You have successfully completed a degree in Economics/Business Administration, Digital Marketing or a comparable degree or have a comparable commercial education and ideally some relevant professional experience in customer experience/digital experience
  • You have a "can do" mentality, are solution-oriented and combine analytical strength with implementation skills and pragmatism
  • You bring analytical expertise as well as tool affinity and enjoy the further development of topics, tools, and processes
  • You are a strong communicator, enjoy working in a team and know how to cooperate profitably with different interfaces
  • You have very good knowledge of MS Office (Excel, PowerPoint) and have no difficulties switching spontaneously between German and English in daily business

Feel Good

Working at SIXT not only means creating the future of mobility, but also offers personal benefits. This means especially for you: 30 days of vacation, support for pension plans & capital-forming benefits, mobility allowance of 20€/month and flexible working hours. Due to the current situation, we are of course working completely in mobile work wherever possible. But even under normal conditions, from now on you can decide from where you want to approach your work: Up to 50% of your monthly working time you can work completely mobile and from anywhere, of which up to 30 days per year in other European countries (EU, CH & UK). In addition, you will of course receive employee benefits for SIXT rent, share, ride and SIXT+, car leasing offers, discounts with partners for travel, technology, clothing, etc. as well as free cyber sports courses and numerous trainings for your individual development. It's also important to balance out your work: That's why you have access to our employee restaurant (and yes, we insist on restaurant, because it's too high quality for a canteen) as well as various recreational opportunities such as the gaming area, the SIXT soccer team or the SIXT choir - to name just a few. In addition, your colleagues are pretty awesome. Which is important when you spend so much time together, and besides, no wonder when you get a bonus for referring friends as new employees. If something does bother you, you'll always have someone to confide in through regular feedback sessions, employee surveys or our psychological hotline through the Fürstenberg Institute. Otherwise, we live "work hard, play hard" - our parties are legendary! We also demand and promote DiverSIXTy, a corporate culture of acceptance, appreciation, and respect, in which everyone can develop their personality and ideas.