Senior Branch Manager - Heathrow Airport

Your role at SIXT

We have an exciting new Executive Branch Manager opportunity in our flagship branch, Heathrow Airport! You will be responsible for the growth and profitability of the branch, whilst ensuring you and the team maintain a first-class experience for our customers. You will be responsible for training and coaching our colleagues and other managers to maintain a consistent service to customers and internal stakeholders, working with high proportion of premium cars in our fleet and good price-performance ratio. You need to be demonstrate how to be on the offensive and love to win over customers with sales, if needed and show strong leadership towards your team.

What we offer:

• An attractive, monthly basic salary + a performance-based bonus
• Enrolment in SIXT's pension scheme
• 25 days annual leave + bank holidays
• Company car
• Generous family friendly provision
• Employee terms for SIXT car hire
• Staff rental scheme for friends and family
• In service Life Assurance
• Access to wellbeing app - Yulife
• Access to an Employee Assistance Programme
• Access to health cashback plan - Medicash
• Earnable offers on fitness and wellbeing, travel and hotels, technology, clothing etc.
• Paid training sessions & further development opportunities
• Full uniform provided
• A great team environment with regular team events and much more

What we offer

How you will fill your days:

You will be responsible for your multi-site branches budgets and sales performance, and for increasing market penetration of the branches whilst also increasing revenue and profitability. You will manage Management trainees, a team of Rental Sales Agents and Fleet Service agents, whilst developing them, through performance reviews and regular meetings to disucss strengths, weaknesses, and opportunities, to build a strong team. You will work with the Talent team to recruit and interview potential new starters within your team independently and support and coach other managers to do this. You must organise and understand your branches vehicle to utilise your fleet. You will complete and conduct all operational tasks such as health and safety, corporate CI, defleets and organise work among your team and other managers. You will be responsible for creation and maintenance of a customer service culture - handling/assisting in the resolution of customer service issues if other staff members are unable to. You will delegate amongst managers and complete the day to day within your branch, ensuring effective process of all types of car rental transactions. You will continuously challenge the everyday and lead your people and branch to the highest premium service and uphold SIXT standards and processes, whilst building and maintaining a premium relationship with stakeholders and working with your wider regions managers to create efficient working practices to make SIXT premium. You must be flexible to take on other tasks in the region and other locations, being open to working in other nearby locations, where reasonable, to support the wider business

About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

What you bring with you

About you:

• You distinguish yourself through your service-oriented way of thinking and value work that has direct customer contact
• Minimum of 3 years of branch management experience required
• 2-4 years of work experience in sales and customer service
• Experience in developing and up-skilling your team members
• Exceptional organisational skills with the ability to multi-task
• Exceptional leadership skills and strong communication skills
• Exceptional interpersonal skills