(Senior) Loyalty Program Operations Manager (m/f/d)

We have an exciting new role at SIXT - The SIXT (Senior) Loyalty Program Operations Manager (m/f/d). You will help to collaboratively implement a Global loyalty programme for our SIXT customers across all products and employees. We want someone to help make it come to life, delivering a programme that not only increases frequency and decreases churn, but offers the better customer experience. You will be responsible for all areas of operations, so if this sounds like the perfect role for you, please apply. We look forward to your application.

What you will do:

  • You are ensuring all aspects of Loyalty Operations and delivery are considered when shaping the customer programme for all segments at inception
  • You are ensuring pilot and global roll outs are implemented seamlessly from a training, technical and fraud point of view
  • You are managing the Loyalty Platform and Member Portal, translating marketing strategies and tactics into operational business rules and ensure the correct implementation of the business rules in the platform, including preliminary and on-going testing
  • You are managing the full end-to-end testing of the programme and adapting it based on customer and stakeholder feedback
  • You are proactive in the handling of customer service queries and you process any requests of top customers and solve or escalate to upper management where necessary

About you:

  • You already have experience in the field of loyalty, CRM and customer management; experience of delivering the operational aspects of multi-national loyalty programmes or new products from scratch is an advantage but not a must
  • You have relevant professional experience in managing complex projects with multiple stakeholders and you are a team player
  • You are a confident person with an excellent sense for trends and enthusiasm for new topics
  • You work independently, in a structured and self-reliant manner, have a high quality standard and a "hands-on" mentality
  • You love solving problems and asking questions as well as you speak English fluently - German is not a must

Additional Information

Working at SIXT not only means creating the future of mobility, but also offers personal benefits. This means especially for you: 30 days of vacation, support for pension plans & capital-forming benefits, mobility allowance of 20€/month and flexible working hours. You can decide where you want to work from: Up to 50% of your monthly working time you can work completely mobile and from anywhere, up to 30 days per year even in other European countries (EU, CH & UK). 

In addition, you will of course receive employee benefits for SIXT rent, share, ride and SIXT+, car leasing offers, discounts with partners for travel, technology, clothing, etc. as well as free cyber sports courses and numerous trainings for your individual development. It's also important to balance out your work: That's why you have access to our employee restaurant (and yes, we insist on restaurant, because it's too high quality for a canteen) as well as various recreational opportunities such as the gaming area, the SIXT soccer team or the SIXT choir - to name just a few. One day a year you can support the children's aid foundation "Drying Little Tears", an initiative of Regine Sixt, & do something good. 

In addition, your colleagues are pretty awesome. Which is important when you spend so much time together, and besides, no wonder when you get a bonus for referring friends as new employees. If something does bother you, you'll always have someone to confide in through regular feedback sessions, employee surveys or our psychological hotline through the Fürstenberg Institute. Otherwise, we live "work hard, play hard" - our parties are legendary! We also demand and promote DiverSIXTy, a corporate culture of acceptance, appreciation, and respect, in which everyone can develop their personality and ideas.  

About the department:
When it comes to marketing, communication and sales, we are ahead of the game. Through our apps, websites and online marketing channels, we are the (digital) face for our customers. Our national and international (online) campaigns have won many awards in the past. If you are a natural creative talent and you know exactly how to win over customers with your communication skills, then apply here now! You have the opportunity to expand SIXT's market leadership with us in Germany and to conquer Europe.

About us:
We are a leading global mobility service provider with sales of €1.53 billion and around 7,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 205,400 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,070 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

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