As a Reservation Sales Agent, your primary responsibility is to guide the customer to the ultimate luxury car rental experience by meeting sales goals and providing exceptional customer service in a fun and fast-paced environment.
Key Tasks and Responsibilities
- Maximize rates for all reservations.
- Encourage luxury vehicle upgrades
- Meet sales goals as they are communicated
- Handle all inbound telephone and email inquiries in a friendly and helpful manner
- Schedule customer reservations, answer frequently asked questions and facilitate other information as needed
- Provide excellent customer service in all customer contact situations according to our quality standards
- Draft professional correspondence through email
- High School Diploma or GED
- Minimum 1 year customer service experience; previous customer/escalation support experience preferred
- Must have basic computer navigation skills and knowledge of Microsoft Office Applications
- Exceptional interpersonal skills required
- Demonstrate strong verbal and written communication skills
- Strong organizational skills and the ability to multi-task
- Excellent relationship building skills
- Must be at least 18 years old
- Must be able to work 40 hours per week
- Must be able to work a flexible schedule including day and/or evening hours
- Must be authorized to work in the United States
- Ability to communicate in other languages (French, Portuguese, Hebrew, German, etc.) a plus
Why Choose SIXT:
Sixt Rent a Car stands for exciting mobility and customer tailored solutions. We lead with innovation, high-quality customer service, premium products and a seamless rental experience. With nearly $3 billion in revenue and a presence in over 100 countries worldwide, it is no wonder we are a global leader in the car rental industry. In the USA, we are experiencing over 30% growth for the last several years, which provides great career opportunities in the future for the right candidates.
Sixt hires with a focus on service-oriented, entrepreneurial team players, who are excited about interacting with customers and colleagues from all over the world. Sixt is more than just renting cars. We have a passion for style, technology, innovation, creativity and entrepreneurial spirit.