Executive Manager Service Process Excellence (m/f/d)

We’re looking for an Executive Manager, Service Process Excellence (m/f/d), to lead global process improvements in our Customer Service Transformation. You are responsible for driving scalable, high-quality process designs, optimize workflows, and implement automation to enhance service delivery. If you are an expert in process optimization? Then, apply now!

YOUR ROLE AT SIXT

• You implement new or redesigned scalable processes to support business growth and automation while maintaining high-quality Service delivery
• You identify opportunities for optimization by analyzing current workflows, benchmarking industry best practices and leveraging data-driven insights
• You monitor performance with key KPIs, gathering feedback and adjusting processes as necessary to ensure they remain efficient and effective over time
• You drive the planning, coordination and execution of global process rollouts, ensuring minimal disruption to operations
• You develop and maintain a global process framework to align with cross-functional teams and business stakeholders to ensure smooth successful adoption of new processes and systems

YOUR SKILLS MATTER

• Experience You have several years of experience in process improvement, operations management with a global focus and a track record of leading large-scale transformation initiatives
• Expertise You display in-depth understanding of Customer Service business processes, systems and organizational changes
• Tools You have proven expertise in Lean Six Sigma Black Belt, Celonis or other methodologies, process flow diagrams or value stream mapping
• Communication You possess outstanding communication, interpersonal and stakeholder management skills.
• Travel You are comfortable with occasional travel
• Data You have a strong analytical mindset with the ability to use data to drive decisions and improvements and outstanding problem solving skills

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
• Work-Life Balance & Flexibility Benefit from a hybrid working model, flexible working hours, and no dress code
• Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Well-being Private health insurance to support your well-being
• Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!