Customer Service Agent (m/f/d) SIXT Ride

With SIXT ride our customers can order a taxi all around the world or easily book a car or limousine. We have over one million trained drivers worldwide ready to pick our customers up, drive them to their next meeting, or provide safe transport on a night out. You are interested in working in an environment that combines the speed of a modern and dynamic start-up with the experience of a large corporation? Then SIXT Ride is the right choice for you. We are already available in more than 180 cities in 37 countries and are constantly growing. You live already in Berlin or close to Berlin and are experienced in working in the service & support or customer service sector? If you have no relevant professional experience Career changers are more than welcome! Apply now as Customer Service Agent if you speak English fluently and German (minimum B2 level).

Your Key Tasks and Responsibilities

  • Together with your colleagues of the dispatching team you are the interface between our customers and our drivers
  • You respond to our national and international customer requests and complaints and using all forms of communications e.g. telephone, e-mails and & social media
  • You are looking to increase customer satisfaction and to actively advance customer loyalty
  • You are constantly optimize our processes to keep our service on a high level

Your Qualities

  • You have first professional experience (ideally in customer service, call centre, the hospitality or tourism industry)?
  • You are passionate about customer care and enjoy dealing with customers on the telephone and email in a professional and friendly manner?
  • You are used to working independently, solution and service oriented?
  • You are an organizational and communicative talent, able to cope with a heavy workload and highly dependable?
  • You are computer literate with good keyboard skills and working experience of using E-mail?
  • You speak fluent English and German (B2 Level)?

Why Choose SIXT?

▶ An attractive monthly basic salary + a performance-related bonus ▶ Paid trainings & professional development ▶ Employee benefits for SIXT rent a car and leasing cars ▶ Corporate benefit discounts for fitness, hotels, technology, fashion etc. ▶ Team events ▶ A dynamic & international team ▶ A friendly and pleasant working atmosphere in our open space office ▶ and much more. The work location is at Huttenstrasse 50, 10553 Berlin, in the district Moabit, just 200 meters away from the river Spree. It’s best to reach via the bus M27/X11 (the bus stop is right in front of the building) or via the subway line U9 (1,0km away).