Jr. Turnaround Operations Manager (west Coast Long Beach, CA)
Sixt hires with a focus on service-oriented, entrepreneurial team players, who are excited about interacting with customers and colleagues from all over the world. Sixt is more than just renting cars. We have a passion for style, technology, innovation, creativity and entrepreneurial spirit.
Key Tasks and Responsibilities
- Analyze & develop current turnaround process at our Sixt US corporate locations.
- Prepare, implement, execute training, & ensure sustainable implementation of central guidelines for the Turnaround Management.
- Provide continuous follow up with Return Agents on how to properly document vehicle damage, notify the renter of damage documented, and provide sufficient documentation to the Claims Department, all while maintaining customer service.
- Provide weekly & monthly reporting to senior management & company executives of current progress and future goals.
- Analyze current KPI’s, interpret areas of deficiencies & achievements, and provide feedback to branch, regional, & country managers.
- Develop proposals for improving & developing processes in areas of deficiencies.
- Build & establish relationships with Branch Managers, staff, Service Providers, and vendors.
Your Qualities
- Degree in Business Management preferred or minimum 2 years in process implementation & training / development.
- Must be able to travel up to 70% with multiple overnight stays in other cities.
- Bilingual preferred (English & Spanish), German, Portuguese a plus
- Experience in the process and quality management of a car rental or the automotive industry is preferred.
- Be able to provide constructive criticism / feedback
- Must have excellent presentation, teaching, & motivational skills.
- Must possess strong analytical skills.
- Able to read reports, identify deficiencies, and come up with projects on how to improve the current process.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Why Choose Sixt?
Sixt hires with a focus on service-oriented, entrepreneurial team players, who are excited about interacting with customers and colleagues from all over the world. Sixt is more than just renting cars. We have a passion for style, technology, innovation, creativity and entrepreneurial spirit.
Global operations development is the central interface between the global SIXT station network and the SIXT campus in Pullach near Munich. The team's aim is to inspire customers by continuously identifying potential improvements and sustainably increasing efficiency of the rental process. Optimisation potential in the station network is identified through targeted analysis, benchmarking, and best practice exchanges, and implemented in cross-departmental and international projects. In addition to the planning, execution and implementation, there are regularly reviews to check the implementation and application of the measures through targeted control of the results.
SIXT stands for exciting mobility and customer tailored solutions. With nearly $2,5 billion in revenue and a presence in over 110 countries worldwide, it is no wonder we are a global leader in the car rental industry. In the USA alone, we are experiencing over 30% growth for the last several years, which provides great career opportunities in the future for the right candidates. Founded as a small car rental company in Pullach near Munich, Germany, today at SIXT we unite all our mobility products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi and chauffeur services), SIXT+ (car subscription) all in a single mobility platform ONE, which gives our customers access to a fleet of 242,000 vehicles, the services of 2,500 partners and 5 million drivers worldwide. SIXT hires with a focus on service-oriented, entrepreneurial team players, who are excited about interacting with customers and colleagues from all over the world. SIXT is more than just renting cars. We have a passion for style, technology, innovation, creativity, and entrepreneurial spirit.