Claims Supervisor

Your role at SIXT

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

What we offer

We are looking for a skilled and dynamic Claims Supervisor to join our team. The Claims Supervisor will be responsible for overseeing the subrogation claims process for insurance-based claims, managing interactions with insurance companies, and collaborating with external vendors. Additionally, they will supervise a team of Senior Claims Specialists to ensure efficient and effective handling of all insurance-related claims. The Claims Supervisor will work closely with the management team of the Claims Department to enhance performance and achieve team success.

· Supervise and manage a team of 4-6 Senior Claim Specialists, ensuring that all insurance-involved claims are handled promptly and accurately.
· Meet with the claim specialist individually each month to discuss quality checks/reviews and progress and provide coaching/feedback to help your team improve their performance and achieve their goals.
· Establish and maintain effective communication channels with external insurance companies, legal professionals, and other relevant stakeholders.
· Evaluate claims to determine the appropriate action, including negotiation, settlement, or closure.
· Oversee the entire subrogation claims process, from initial investigation through settlement and recovery.
· Handle escalated disputes of damage responsibility.
· You must review and analyze claims and performance data to identify trends and patterns.
· Develop and implement processes and procedures to improve the efficiency and effectiveness of the claims process from initial claim submission to payment.
· Prepare reports and presentations on claims performance data for upper management, including analysis of trends and recommendations for process improvements.
· Partner with Claims Assistant managers and Department Head to assist with managing current and future subrogation vendors.

What you bring with you

· Associate degree (required); bachelor’s degree is a plus.
· Must have a minimum of 1-2 years of managerial experience.
· Strong knowledge of insurance laws, regulations, and industry best practices.
· Must have good supervisory and strong communication skills.
· Must be able to work under stressful and unusual situations to maintain good customer service.
· Excellent work ethic; willing to take on multiple tasks.
· Great attention to detail and accuracy and strong analytical skills
· Experience in Data Processing and Customer Service preferred.
· Exceptional interpersonal and communication skills required.
· Strong organizational skills with the Ability to multi-task
· Knowledge of MS Office software Word and Excel
· Available to travel approximately 5-10%