Branches & Operations

Your role at SIXT

Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.

At Sixt, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.

The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries. Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.

Come join our team! Apply now.

About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

What we offer

SIXT is looking for an Operations Branch Manager to lead the (branch) team. They will be responsible for the growth and profitability of their very own operation, while ensuring that we are providing first class experience. As an essential part of the team, they will be responsible for the development of their branch while driving profitability as they train and develop their staff. The ideal candidate possesses the following attributes:

• Good supervisory and strong communication skills
• Exceptional interpersonal and relationship building skills
• Strong organizational skills with the ability to multi-task
• Ability to manage stressful or unusual situations to maintain good customer service

What you will do:

• Ensure the effective process of all types of car rental transactions
• Provide exemplary customer service and issue resolution
• Participate in all areas of employee management
• Uphold company standards and processes
• Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations
• Handle or assist in the resolution of escalated customer service issues
• Managing the subcontractor staffing levels and efficiency
• Overseeing fleet planning and forecasting and communicating that with subcontractor through the day
• Monitoring vehicle cleanliness levels and processes
• Act as a liaison between SIXT and subcontractor
• Tracking and following up on the fleet check and key check tasks daily
• Likely to require at least 20% travel, some of which may be by airplane

What you bring with you

About you:

• Bachelor's degree preferred with minimum of 3 years of work experience in operations and customer service and 2 years of supervisory experience preferred, OR
• In lieu of a Bachelor’s, minimum of 5 years work experience in customer service or operations, with 2 years as a manager in car rental
• Must be at least 21 and have a valid driver's license with a clean driving record
• Ability to work 40 hours per week including day and/or evening hours
• Must be willing to wear company uniforms
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Ability to communicate in other languages is a plus.
• Must be proficient in Excel