Branch Supervisor - Nashville BNA

The US Operations team is looking for a Branch Supervisor to help lead the Nashville team. They will be responsible for developing their team members while ensuring that we are providing first class experience. As an essential part of the team, they will assist with increasing profitability as they train and develop their staff. The ideal candidate possesses the following attributes: Ability to coach, motivate and interact with others Good supervisory and strong communication skills Exceptional interpersonal and relationship building skills Strong organizational skills with the ability to multi-task Ability to manage stressful or unusual situations to maintain good customer service

Key Tasks and Responsibilities

  • Ensure the effective process of all types of car rental transactions
  • Provide exemplary customer service and issue resolution
  • Participate in all areas of employee management
  • Understand cost control and achieve individual sales goals
  • Monitor prices and set rates for walk-ups
  • Uphold company standards and processes
  • Increase the market penetration of the branch and increase revenue
  • Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Customer Service Agents, and all other staff
  • Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness
  • Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations
  • Complete sales calls with Management Trainees to further their development
  • Handle or assist in the resolution of escalated customer service issues
  • Likely to require at least 20% travel, some of which may be by airplane

Your Qualities

  • Minimum of 1-2 years of work experience in sales and customer service
  • Strong knowledge of customer care techniques and processes
  • Must be at least 21 and have a valid driver's license with a clean driving record
  • Able to prioritize and meet deadlines from multi-staff members within the department
  • Able to work 40 hours per week including day and/or evening hours
  • Willing to do 5-10% of travel, some of which may be by airplane
  • Must be willing to wear company uniforms
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Ability to communicate in other languages is a plus.

Why Choose SIXT:

Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.      At Sixt, we pride ourselves on having an inclusive and unique environment.  We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.