Supervisor Parking - Schiphol Airport

As Supervisor Parking at Schiphol Airport, you will be responsible for developing your team members while ensuring that we are providing a FirstClass customer service experience. As an essential part of the team, you will assist with increasing profitability and customer service and you train and develop your staff.

Key Tasks and Responsibilities

  • Leading the team to ensure that daily responsibilities and assigned tasks are complete and maintained at performance standard levels
  • Training and on-going development of new hires, assuring necessary tools and information is in place to incubate success
  • Exerting strong team building skills through goal-setting, motivation and follow up to reach those goals
  • Exceeding and meeting departmental objectives, reaching the targets for live check-ins, damage detection and positive customer excitement Creating a sense of ownership within the team and resolving team issues
  • Ensuring that the employees follow their schedules properly as designed and ensure that their roles are clear during specific shifts
  • Striving for new ways continually, increase customer excitement and improve turnaround processes
  • Active participation in the monthly and weekly meetings
  • Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets for the parking area

Your Qualities

  • Must have a minimum of 2-4 years of work experience in sales and customer service
  • Strong knowledge of customer care techniques and processes
  • Must have a valid driver's license
  • Ability to coach, motivate and interact with others
  • Ability to prioritize and meet deadlines from multi-staff members within the department
  • Must have good supervisory and strong communication skills
  • Exceptional interpersonal and relationship building skills
  • Strong organizational skills with the ability to multi-task
  • Ability to work 38 hours per week including day and/or evening hours and weekends
  • Must be willing to wear company uniforms
  • Must lead by example
  • Ability to communicate in other languages, then Dutch and English, is a plus

Why Choose SIXT:

As a global mobility service provider, SIXT is well-known for over a century of innovative products and customer-orientated services. The company’s success and dynamic growth is based on their employees’ commitment. We champion an energized work culture, development opportunities and growth potential! In addition, we offer: ► A competitive salary ► An uncapped bonus agreement which can triple your salary or more ► Irregularity fee of 35% on weekdays after 10 PM and from Saturday 6 PM till Monday 6 AM ► €0,19 per kilometer allowance up to 80 kilometers a day ► 31 holidays ► Employee excitement rates with SIXT ► GoodHabitz, learning platform to develop yourself on any topic you want to. Are you interested? Please apply with a English resume!