Digital Customer Experience & Online Reputation Manager (m/f/d)
We want our customers to have a premium customer experience. As a Digital Customer Experience & Online Reputation Manager (m/f/d) you want to help improve the digital customer experience and take it to the next level? Are you looking for a job with personal responsibility and you enjoy working with international teams? Are you looking to start your career, or do you already have experience? Then apply now!
What you will do:
- You will work in an international team and act as an interface between customer feedback and the digital teams to drive improvements for the customer in the digital customer journey
- You see yourself as the "Voice of the Customer" in our consumer products team. You track trends in various channels such as customer feedback, complaints, and online ratings, you will also need to structure and analyze these channels to provide the basis for the further development of the digital customer experience
- You develop proposals and concepts based on customer feedback and other important KPIs around customer loyalty but also the financial aspects into consideration
- You are a doer, quick to get things done and find new ways to advance the premium "Digital Customer Experience" based on customer feedback
- You define standards and processes to further strengthen the customer experience and online reputation
About you:
- You have successfully completed a degree in Economics/Business Administration, Digital Marketing or a comparable degree or have a comparable commercial education and ideally some relevant professional experience in customer experience/digital experience
- You have a "can do" mentality, are solution-oriented and combine analytical strength with implementation skills and pragmatism
- You bring analytical expertise as well as tool affinity and enjoy the further development of topics, tools, and processes
- You are a strong communicator, enjoy working in a team and know how to cooperate profitably with different interfaces
- You have very good knowledge of MS Office (Excel, PowerPoint) and have no difficulties switching spontaneously between German and English in daily business
Additional Information
About the department:
When it comes to marketing, communication and sales, we are ahead of the game. Through our apps, websites and online marketing channels, we are the (digital) face for our customers. Our national and international (online) campaigns have won many awards in the past. If you are a natural creative talent and you know exactly how to win over customers with your communication skills, then apply here now! You have the opportunity to expand SIXT's market leadership with us in Germany and to conquer Europe.
About us:
We are a leading global mobility service provider with sales of €1.53 billion and around 7,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 205,400 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,070 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!