We have an exciting new role at SIXT - The SIXT Loyalty Program Director (m/f/d). You will help to collaboratively define and implement a Global loyalty programme for our SIXT customers across all products and employees. We want someone to help make it come to life, delivering a programme that increases frequency and decreases Churn. You will be responsible for all areas of development and implementation, so if this sounds like the perfect role for you, please apply. We look forward to your application.
What you will do:
You shape the customer programme for all segments from inception to implementation in pilot, then rolling out at pace
You demonstrate experience delivering some/all aspects of a new programme such as business case/GDPR requirements/operations/training/customer service/fraud requirements etc
You work with multiple stakeholders to deliver a programme that fits all products and markets
You test the programme and adapt it based on customer feedback
You manage our most valuable customer segments into and out of the loyalty programme
You are proactive in the handling of customer service queries, e.g. you process any requests of top customers and solve or escalate to upper management where necessary
You already have experience in the fields of loyalty, CRM and customer management; experience of launching multi-national loyalty programmes or new products from scratch is an advantage but not a must
You have relevant professional experience in managing complex projects with multiple stakeholders
You are a confident person with an excellent sense for trends and enthusiasm for new topics
Your excellent analytical skills enable you to derive business-relevant insights from qualitative and quantitative analyses and key figures and to identify concrete recommendations
You work independently, in a structured and self-reliant manner, have a high quality standard and a "hands-on" mentality
You speak English fluently - German is not a must
Working at SIXT not only means creating the future of mobility, but also offers personal benefits. This means especially for you: 30 days of vacation, support for pension plans & capital-forming benefits, company car and flexible working hours. Due to the current situation, we are of course working completely in mobile work wherever possible. But even under normal conditions, from now on you can decide from where you want to approach your work: Up to 50% of your monthly working time you can work completely mobile and from anywhere, of which up to 30 days per year in other European countries (EU, CH & UK).
In addition, you will of course receive employee benefits for SIXT rent, share, ride and SIXT+, discounts with partners for travel, technology, clothing, etc. as well as free cyber sports courses and numerous trainings for your individual development.
It's also important to balance out your work: That's why you have access to our employee restaurant (and yes, we insist on restaurant, because it's too high quality for a canteen) as well as various recreational opportunities such as the gaming area, the SIXT soccer team or the SIXT choir - to name just a few.
In addition, your colleagues are pretty awesome. Which is important when you spend so much time together, and besides, no wonder when you get a bonus for referring friends as new employees. If something does bother you, you'll always have someone to confide in through regular feedback sessions, employee surveys or our psychological hotline through the Fürstenberg Institute. Otherwise, we live "work hard, play hard" - our parties are legendary! We also demand and promote DiverSIXTy, a corporate culture of acceptance, appreciation, and respect, in which everyone can develop their personality and ideas.
About the department:
When it comes to marketing, communication and sales, we are ahead of the game. Through our apps, websites and online marketing channels, we are the (digital) face for our customers. Our national and international (online) campaigns have won many awards in the past. If you are a natural creative talent and you know exactly how to win over customers with your communication skills, then apply here now! You have the opportunity to expand SIXT's market leadership with us in Germany and to conquer Europe.
We are a leading global mobility service provider with sales of €1.53 billion and around 7,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 205,400 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,070 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!