Agent Damage International (m/f/d) USA/UK - Full-time/Part-time

As a global mobility service provider SIXTis well-known for over a century of innovative products and customer-orientated services. The company’s success and dynamic growth is based on their employees’ commitment. Our International Damage Management in Rostock is looking for a motivated and committed Damage Support Agent (m/f/d) for SIXT.

What we offer:

• ATTRACTIVE SALARY: Basic salary depending on job level + uncapped bonus system with guaranteed monthly payout
• COMPANY PENSION PLAN & CAPITAL-FORMING BENEFITS: Support for your pension plan and capital-forming benefits
• PERMANENT EMPLOYMENT CONTRACT: We hire you for an indefinite period from the beginning and on top you receive a 500€ (gross) Welcome Bonus
• SECURITY OF PLANNING: 30 days of vacation and regulated working hours within the framework of the branch opening times with duty rosters approx. 3-4 weeks in advance, which take your wishes and hobbies into account
• MOBILE WORK: You can do up to 50% of your working hours from wherever you like, even 30 days in European countries
• THE BEST COLLEAGUES: Work with your friends and receive as an employee 2.000€ (gross) Refer-a-Friend Bonus for every hire through your referral
• GREAT EMPLOYEE BENEFITS: SIXT rent, share, ride and SIXT+, employee leasing as well as discounts with partners for travel, beauty, clothing etc.
• DEVELOPMENT: You want more for once? We offer further training and promotion opportunities and give you continuous feedback
• SOCIAL & HEALTH: DiverSIXTy program to promote a corporate culture of acceptance, appreciation and respect, free cyber sports courses and psychological hotline

About you:

• You preferably have a completed apprenticeship in office or commercial area
• You enjoy solving complex facts and keep our quality standards high
• You have an understanding for vehicles, and you can distinguish a scratch from a dent
• You work thoroughly and concentrated with the computer, and you are used to the common office applications – we will show you our SIXT own programs
• You correspond in English and German if it is needed

What you will do:

You do the research for information according to new damages. You accommodate all the data into our own SIXT program. You are responsible for the first customer contact after the damage happened. You are an interface among our service stations, external service providers and our claims processing and you document the exact happening and the information according to the damage. You speak German within your team, the correspondence in English mostly takes place via scripts.

Additional Information

About the department:
SIXT customers travel internationally, so the odd scratch is bound to happen. The teams in our Repaircenter and in the Damage Management department are responsible for determining the origin of the damage, assessing the damage and its costs for repair, taking care of garage scheduling and getting the fleet back on the road. In order to be able to include all decision-making factors for the clarification of the facts, our colleagues form the interface to SIXT branches, customers, authorities and insurance companies.

About us:
We are a leading global mobility service provider with sales of €1.53 billion and around 7,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 205,400 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,070 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!