Roaming General Manager

 


    As a Roaming General Manager, you will be responsible for establishing start up processes for future Sixt locations. You will travel and work on site at new locations and lay the foundation of Sixt processes by training the local team and coordinating with multiple Headquarters (HQ) departments to ensure a great start to the operation.

    What you’ll do to be Sixt-cessful:

    • Establish SIXT processes at the location including but not limited to turnaround functions, key hand over, counter sales, employees huddles, to do list, forecasting and yield management
    • Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Return Agents, branch leadership and all other staff
    • Prioritize and delegate tasks with support team to ensure deadlines are being met
    • Coordinate with construction, IT and other various HQ departments to speed up timelines for handover
    • Uphold company standards and processes
    • Provide exemplary customer service and issue resolution
    • Participate in all areas of employee management
    • Handle or assist in the resolution of customer service issues if other staff members are unable

    What you will do:

    • Ensure the effective process of all types of car rental transactions 
    • Provide exemplary customer service and issue resolution 
    • Participate in all areas of employee management 
    • Understand cost control and achieve individual sales goals 
    • Monitor prices and set rates for walk-ups 
    • Uphold company standards and processes 
    • Increase the market penetration of the branch and increase revenue 
    • Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Return Agents, and all other staff 
    • Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness 
    • Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations 
    • Complete sales calls with Management Trainees to further their development 
    • Handle or assist in the resolution of escalated customer service issues 

     

    • Bachelor's degree
    • Minimum of 2 years of management experience in the rental car industry running an airport location *preferred*
    • Must be at least 21 and have a valid driver's license with a clean driving record
    • Must have good supervisory and strong communication skills
    • Exceptional interpersonal and relationship building skills
    • Strong organizational skills with the ability to multi-task
    • Ability to manage stressful or unusual situations to maintain good customer service
    • Ability to work 40 hours per week including day and/or evening hours
    • Ability to travel 100% 
    • Must be willing to wear company uniforms
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Ability to communicate in other languages is a plus.
    • Housing will be provided

    Additional Information

    Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.   

    At Sixt, we pride ourselves on having an inclusive and unique environment.  We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation. 

    The information listed above is intended to describe the general nature and level of this position.  Essential functions and responsibilities may change as business needs require.  Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries.  Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.  

    Come join our team! Apply now.  

    About the department:
    As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

    About us:
    We are a leading global mobility service provider with sales of €1.53 billion and around 7,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 205,400 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,070 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!