Vehicle Recovery Manager

 


    The Sixt Corporate Security Department is looking for a Vehicle Recovery Supervisor to help oversee the daily team effort to reach appropriate and timely resolutions of overdue rental contracts for each customer per established guidelines. To do so, they will be using excellent data review, judgement, and customer service skills.

    The ideal candidate possesses the following attributes:  

    • Emotional Intelligence 
    • Investigative & Analytical Skills 
    • Excellent verbal and written communication skills 
    • Exceptional interpersonal and decision-making skills  
    • Strong organizational skills and the ability to multi-task 
    • Ability to adapt in a fast-paced environment 

    What you will do:

     

    • Lead team of FT/PT agents & assist with process development/improvement
    • Contact Overdue Customers through phone, email, and/or letters 
    • Handle & resolve escalated/complex cases 
    • Analyze, Enrich, and Track Data 
    • Work with other HQ Departments and Field Operations Team on resolutions 
    • Set up case files with external repossession companies 
    • Review and act upon or coordinate written requests for assistance 
    • Schedule team members per business needs 
    • Maintain & improve team metrics on several KPIs 

    • Some college or previous experience in a related position (Car Rental, Collections, Customer Service) preferred  
    • Investigative and Analytical Skills
    • Bilingual English/Spanish preferred 
    • Emotional Intelligence
    • Exceptional interpersonal and decision-making skills required
    • Strong organizational skills and the ability to multi-task
    • Proficiency in MS Office applications, specifically Outlook and Excel  
    • Ability to adapt to new computer programs with ease  
    • Must have a valid driver's license with a clean driving record 
    • Must be able to work 40 hours and 5 days per week 
    • Must be able to work between 7 AM – 8PM; schedule to be assigned 
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future 

    Additional Information

    We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid vacation, medical, dental and vision benefits and future growth opportunities within the company.

    At Sixt, we pride ourselves on having an inclusive and unique environment.  We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation. 

    We are an Equal Opportunity Employer M/F/D/V.

    The information listed above is intended to describe the general nature and level of this position.  Essential functions and responsibilities may change as business needs require.  Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries.  Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.

    Come join our team! Apply now.  

    About the department:
    We at SIXT are known to always be in the fast lane. To ensure that everything runs smoothly from start to finish, we pull the strings backstage. The protection and safety of our staff on site at the Headquarters in Pullach is as important as the smooth running of all day-to-day matters. Our task is to perfectly implement and maintain the corporate identity in our SIXT locations.

    About us:
    We are a leading global mobility service provider with sales of €1.53 billion and around 7,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 205,400 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,070 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!