Incident Manager (m/f/d)
We are looking for highly motivated individuals to join SIXT’s Major Incident Management team as an Incident Manager (m/f/d). This role is the central point of contact in case of outages or system degradations and in charge of communication and coordination to help solving the incident fast, effective and efficient. The ideal candidate determines the cause in cooperation with the engineers in order to prevent similar incidents in the future.
Do what you love:
- You define processes, standards and guidelines for major incident and problem management
- You support the IT teams in proactively identifying, analyzing, prioritizing and documenting incidents, primarily at 3rd level and increasing the overall quality of service by creating best practices
- You advise the business teams on the application of methodical techniques of root cause analysis
- You act as the single point of contact for escalation management and interacting with relevant stakeholders (e.g., business departments or test, change and release management)
- You will have a supporting role in security incident or crisis management, if required
Come as you are:
- You hold an university degree with a focus on information technology or several years of professional experience
- You have a good technical understanding of IT solutions (client/server systems, cloud-based solutions, IP and network infrastructure)
- You have got a good knowledge of ServiceNow as well as practical experience in the ITIL incident and problem management processes
- You are willing to work shifts and to participate in on-call duties outside office hours
- You communicate fluently in English and have a level-headed demeanor even in critical situations
Additional Information
Working at SIXT not only means creating the future of mobility, but also offers personal benefits. This means especially for you: 28 days of vacation, no dress code, a hybrid working model and flexible working hours. In our modern office, with new equipment, you can stock up on coffee at any time and spend your lunch break with colleagues in the on-site restaurant that provides healthy and delicious food for everyone.
Moreover, we offer you a super international working environment, numerous trainings for your individual development, participation in external conferences and we even organize internal dev & tech talks. It is very important to us that you can develop personally and grow within our company.
Furthermore, you can benefit from our Coverflex advantage system. With this system you can select the benefits you want - This way you can decide for yourself what you want to use your benefits for!
In addition, your colleagues are pretty awesome. Which is important when you spend so much time together, and besides, no wonder when you get a bonus for referring friends as new employees. Otherwise, we live "work hard, play hard" - our parties are legendary! We also demand and promote DiverSIXTy, a corporate culture of acceptance, appreciation, and respect, in which everyone can develop their personality and ideas.
About us:
We are a leading global mobility service provider with sales of €1.53 billion and around 7,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 205,400 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,070 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!