111+ years SIXT. 111+ years of tradition. Founded 1912.
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Branches & Operations

Management Trainee
  Full-time   Portland
Join Team Orange, we value customer excitement above all else

Your role at SIXT

SIXT hires service-oriented, entrepreneurial team players with a focus on, who are excited about interacting with customers and colleagues from all over the world. SIXT is more than just renting cars. We have a passion for style, technology, innovation, creativity, and entrepreneurial spirit.

At SIXT, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.

About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

What we offer

As a Management Trainee you will participate in a robust, hands-on, leadership development program where you will learn our business while enhancing your skills in management. You will develop the knowledge and master the skills needed to grow the business, develop your team, and become a successful Branch Manager. You will receive guidance, mentoring, and support from current branch managers and senior leaders to be successful, while establishing relationships with our customers and community which are essential to building your business.

You will start learning our business at a base location with airport and downtown branches. You will travel amongst branches, as needed. The Program will provide on the job training in Sales, Operations, Customer Service, Fleet Management & People Management. Upon successful completion of the program, you will be promoted to Associate Branch Manager and receive a company car benefit.

General Duties and Responsibilities

  • Complete all program phases and requirements based on schedule outlined and become proficient in all branch operation roles:
    • Learn how to provide SIXT premium customer service expectations to internal and external customers.
    • Assist and support branch sales and customer excitement.
    • Learn all aspects of fleet management including additions and deletions and out of service performance.
    • Assist manager to ensure all branch appearance meets company Corporate Image compliance standards.
    • Learn how to implement branch quality processes and ensure proper adherence including recognizing and correcting processes.
    • Learn how to effectively communicate with multiple departments to support branch operations including but not limited to professional correspondence.
    • Build skills managing customer inquiries including resolution of all complaints.
    • Build strong team building skills through assisting with goal setting, motivation and follow up to reach these goals.
    • Gain understanding of how to analyze KPIs at the branch and recommend appropriate measures for improvement.
    • Learn how to coordinate logistical processes and work with third party contractors.
    • Learn the value of cross functional communication between employee workgroups and headquarters to improve operations.
    • Assist in managing staff responsibility and personnel disposition.
    • Assist with the management of various projects, presentations, and daily tasks, as needed.

What you bring with you

Competencies:

  • Bachelor’s degree preferred.
  • Must have a minimum of six months' experience in sales, customer service, management or leadership.
  • Excellent interpersonal skills, communication skills.
  • Must have a valid driver’s license.
  • Must be at least 21 years old.
  • Must be authorized to work in the United States.
  • Up to 50% travel within region.
  • Willingness to relocate within region upon completing the program.
  • Relocation assistance available.
Postet on 2024-03-12 22:04:00