111+ years SIXT. 111+ years of tradition. Founded 1912.
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Design & UX

Senior UX Researcher (m/f/d)
  Full-time   Munich
Join Team Orange, we value customer excitement above all else

Your role at SIXT

Working at SIXT not only means creating the future of mobility, but also offers personal benefits. This means especially for you: 30 days of vacation, support for pension plans & capital-forming benefits, mobility allowance of 20€/month and flexible working hours. You can decide where you want to work from: Up to 50% of your monthly working time you can work completely mobile and from anywhere, up to 30 days per year even in other European countries (EU, CH & UK).

In addition, you will of course receive employee benefits for SIXT rent, share, ride and SIXT+, car leasing offers, discounts with partners for travel, technology, clothing, etc. as well as free cyber sports courses and numerous trainings for your individual development.

It's also important to balance out your work: That's why you have access to our employee restaurant (and yes, we insist on restaurant, because it's too high quality for a canteen) as well as various recreational opportunities such as our modern SIXT Gym, the gaming area, or the SIXT choir - to name just a few. One day a year you can support the children's aid foundation "Drying Little Tears", an initiative of Regine Sixt, & do something good.

In addition, your colleagues are pretty awesome. Which is important when you spend so much time together, and besides, no wonder when you get a bonus for referring friends as new employees. If something does bother you, you'll always have someone to confide in through regular feedback sessions, employee surveys or our psychological hotline through the Fürstenberg Institute. Otherwise, we live "work hard, play hard" - our parties are legendary! We also demand and promote DiverSIXTy, a corporate culture of acceptance, appreciation, and respect, in which everyone can develop their personality and ideas.

About the department:
The goal of SIXT's design team is to design experiences that customers love. Our team includes UX Research, UX Writing and UX Design. UX Researchers generate insights into customer needs and help to evaluate new product ideas. UX Writers work closely with Designers to ensure inspiring, concise and consistent copywriting. The biggest group are our UX Designers, working in teams together with Product Management and Engineering to craft seamless and engaging mobility solutions for our customers. These teams create consumer-facing experiences, partner solutions, or tools for our colleagues that enable them to serve our customers better. No matter the team, we always look for creative designers (m/f/d) with a lot of empathy for our customers to join us in India (Bangalore) or Germany.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

What we offer

As a Senior UX Researcher (m/f/d) at SIXT you will be creating solutions used globally by millions of users, revolutionizing the way people experience mobility. You will uncover and actively share customer knowledge & insights that drive user-centered decision-making, as well as enable the wider product and design community to conduct effective user research themselves. Together with various stakeholders, you will engage in discovery and user interviews to identify strategic areas that drive superior customer value and meaningful impact for the business.

It is an exciting time at SIXT, as we are rebuilding and reshaping our product experience, ensuring that it reflects our brand values and exceeds our customers' expectations. To keep the bar high, we are looking for a talented and self-starting Senior UX Researcher (m/f/d) to join our growing design team! Sounds interesting? Then apply now with your CV and portfolio.

DO WHAT YOU LOVE:

  • You are responsible for establishing the SIXT research agenda & frameworks informing the foundational understanding of customers across various markets, setting a high bar for research quality & methodology
  • You independently plan, scope, conduct, analyze and communicate qualitative and quantitative research, as well as evaluate, negotiate, and work with external research vendors
  • You collaborate with senior stakeholders across different teams on complex high-impact user research projects to deliver research insights that are actionable and enable customer-centered decision-making
  • You document and share your experience and expertise with your team, training & empowering designers and product managers across teams to do effective research themselves and raise the bar on user research quality across the organization
  • You embrace and advocate for the core principles of User Research ensuring that collaboration, human-centered design, and data-driven decision-making are at the core of everything we do

What you bring with you

COME AS YOU ARE:

  • You have several years of experience as a mixed-methods research professional focused on qualitative & quantitative methodologies and approaches, addressing insights needs across the entire product development process
  • You are a humble human who can work in a team harmoniously, curious about other’s points of view, and eager to listen to feedback and constructive criticism
  • You are energetic and hard-working, a continuous learner in an ever-changing ecosystem of interactive pixels, striving for the highest possible quality of work
  • You are resourceful and creative and can solve challenging problems independently
  • You are fluent in German and English, enabling you to interview customers from our two main markets
Postet on 2024-03-13 20:04:00